Fix Epic Games Launcher White Screen

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1. Make sure the Epic Games Launcher is not running. Open Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously, or by right-clicking the taskbar then click Task Manager.

Open taskmanager

2. In the Processes tab, look for “EpicGamesLauncher“, right-click on it, then click End Task.

task manager end task

3. Press the Windows key and E simultaneously, a Windows Explorer will appear. Go to “C:\Users\YOUR-PC-NAME\AppData\Local\EpicGamesLauncher\Saved\

4. Delete the “webcache” folder.

5. Launch the Epic Games Launcher and sign-in. Things should be OK.

54 Comments
  1. when i go to delete the folder it wont do it, do you know why

    • You need to close down the EPIC GAMES LAUNCHER from task manager because the folder is reserved by windows if that application is running.

    • For Windos 10 with Bugged White Epic Launcher

      – Close Epic icon in Taskbar
      – Down right next to speaker volume
      – Show hidden icon’s right click on the Epic Icon then mark Exit

      – Open Explorer = Windos Key + E Key
      – Open This PC
      – Open (C) Harddrive
      – Open User
      – Open User Name < your computer name
      – Open View – Show hidden files
      – Open AppData
      – Open Local
      – Open EpicGamesLauncher
      – Open Saved
      – Open Webcatch
      – Mark Everything then Delet
      – Close Explorer
      – Restart Epic Icon

  2. What error message are you getting when trying to delete it? Have you double-checked in the task manager that the app isn’t still running?

  3. Thank you so much. It worked perfectly

  4. thank you so much

  5. Thank you!! This worked for me!

  6. i can’t do stage 4 i just can’t find it. can someone help me?
    pls reply if u know why nd if u can help me please.?

  7. i do everything up to local but it says i dont have epic games launcher but its clearly right there

  8. please help when is earch the link nothing comes up

  9. thanks man worked for me

  10. Thank you so much you are the GOAT
    i love you no homo

  11. wow, epic launcher just messed up itself like this out of nowhere 😀 Good job…maybe leave this job for Steam

  12. you fucking genius

  13. When i go to delete the file it says it open in another program but i dont have any programs open does anyone know how fix this like i connect epoc games and stram worked fine until i closed the app and open epic then white screen now cant even delete file

  14. Brandon I’m having the same issue mate. Says it’s open when there is nothing running in the background. I’m going to let the Fortnite update download and then reboot the computer and try again. I’ll let you know if it works.

  15. I can confirm it worked. Even if you have closed epic games. If you have a download pending on the launcher it will not let you delete the cache. As soon as my download finished I ended all tasks with task manager, then I tried again and it worked first time. Hope this helps someone.

  16. Holy molly you a genius man, damn it

  17. Thank You so much! This helped me a lot 🙂

  18. Its worked, Thx

  19. worked like a charm thanks

  20. i have a custom hardrive

  21. Dude how to fix Fortnite white screen cuz epic games launcher is ok

  22. thank u so much !!!!

  23. Thanks mate worked just fine

  24. worked great thanks

  25. amazing it’s working!

  26. worked perfectly first time.
    great and direct instructions.
    well done and thank you.

  27. 100/100, worked 🙂

  28. thank you – was annoying!

  29. Tanks for the solution. You are my hero of the day 😉

  30. Thank You 🙂

  31. Awesome worked for me ( username – not PC name) thanks so much !

  32. Ok, two things. One: there is no “App Data” folder in that directory for me.
    Two: as of the latest update there is also no longer a folder in any of the Epic Folders named “webcache”.
    any ideas?

  33. Sorry found it Thanks

  34. Thank you kindly worked perfectly

  35. worked perfectly ty

  36. it doesnt let me do windows + E

  37. Thank you man i’m really thankfull

  38. thanks a lot! It worked

  39. yes because you first have to end task of epic games in task manager

  40. thanks this worked perfectly

  41. Thanks this worked.
    Only odd thing was the Deleting the file took a while, number hung on 99% for some time,

  42. hey man i cant find the file pls help meeee

  43. i did all those steps and the launcher now loads properly BUT i lost every game i had downloaded from the epic games launcher so i have to re-download 250+ GB 🙁

  44. what did i do wrong?

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